Tech Support Representative I

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Job Title: Tech Support Representative I

Company:

Company Website:

Location: Orlando, Brevard County, 32815

Job Number:

Salary: 14/hour - 4 1/2 mo. contract

Employee Type: Full Time

Hours per week:

Benefits:

Ad ID: orlandotechsupports

Contact: - [ 000-000-0000 / Diane.Brosious@uitonline.com ]

JOB DESCRIPTION: Tech Support Representative I

Reply to: Diane.Brosious@uitonline.com

Job Order: 2007DBS722
Job Title: Tech Support Representative I
Start Date: ASAP
City: Orlando, FL
Contract Type: Contract
Length of Contract: 4 1/2 months
Pay Rate: $14/hour
Hours: Shift work may be required.
Technical Support Representative I is responsible for troubleshooting and resolving customer issues, including identifying user errors, unit issues, RF abnormalities & network related problems. Responsible for maintaining the troubleshooting process for customers (internal & external) reported issues. Acts as a liaison between Engineering, Operations, Sales, Marketing, Customer Care, Corporate Engineering and customers. Coordinates Technical Support Field Engineer's customer visits & field testing activities. Performs 1st line diagnostics on subscriber network trouble tickets.
Expertise: Must be able to function in trouble ticketing systems using PC. Microsoft suite familiarity. High level understanding of wireless RF telephony.
Submit resume to: Diane.Brosious@uitonline.com
Ref. #2007DBS722

Location: Orlando
Compensation: $14/hour - 4 1/2 mo. contract

Required Experience:

Date Posted: 05:24 PM May 02, 2007

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