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| Job Details: Florida Jobs |
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| Job Title:
Customer Service Representative |
| Company: CdC News |
| Company Website: www.cdcnews.com |
| Location: Vero Beach, Indian River County, 32969 |
| Job Number: |
| Salary: $12.00/hr |
| Employee Type: Full Time |
| Hours per week: |
| Benefits: |
| Ad ID: service32969 |
| Contact: - [ 000-000-0000 / srottkamp@cdcnews.com ] |
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JOB DESCRIPTION: The position is a sales support function and was established to assist the Retention Group in managing customer accounts with the ultimate goal contacting our customers 2 -3 times a year to increase customer retention. This will be accomplished by providing customer service to include the following:
•Contacting customers to assess expectations and answer any questions necessary to assist the customer in successfully using our service - paper and online.
•Resolve customer issues by alerting the Retention Rep of any issues that might prevent the customer from renewing.
Essential Duties and Responsibilities:
1)Make outbound calls (60 – 75 calls per day) to loyal paper and online subscribers to assess customer satisfaction and inquire whether customer would like to see other editions.
2)Escalates content and competitor issues to Retention Rep and Regional Sales Manager.
3)Assist in maintaining Sales records and reports related to the customer service.
4)Assists Regional Sales Manager and Marketing Manager in other projects as assigned.
This job description is based on management’s assessment of the requirements and functions of the job as of the date prepared. It is a general guideline for managers and colleagues, but it does not purport to be an exhaustive list of all the elements of the job. Management reserves the right to alter and/or revise any part of this job description on a temporary or indefinite basis to meet production scheduling or staffing needs. |
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Required Experience:
1)Education and Experience:
High school diploma or equivalent required. Minimum 1 to 2 years customer service experience preferred.
2)Skills:
Good organization skills. Good verbal and written communication skills. Proficient in Word, Excel, Internet email (minimum 3 years experience). Ability to work independently with minimal supervision. |
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| Date Posted: 12:23 PM Sep 03, 2007 |
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